Back-Office Customer Service

Offered to all our clients so you can stay focused on what you do best!  We have a proven approach to customer service that converts over 60% of all real estate assignments!  Let us do the lead scrubbing so you only have to work with leads that are likely to close! 

What's In The Box

Counseling & Service Assignment

Our customer service approach closes 60-70% of all assigned leads.  OPS will manage your program by nurturing all real estate, lending, and moving leads, place and monitor all service requests, provide usage reports, collect referral fees, issue real estate rebates, and provide ongoing marketing campaigns. 

Supplier Management

OPS will work with your preferred suppliers, and ours to fully promote their services, help them understand the unique opportunity, and how best to convert service assignments into revenue.

Marketing Campaigns

It takes time to build awareness among any employee population, but without it, you won't get any traction - A.K.A. usage. OPS supplies quarterly marketing messages, flyers, and other materials!

Reporting

Reporting and Analytics - You and your clients need reports, and we’re here to provide them. OPS also specializes in running the numbers, and the numbers will tell a story on how well your program is doing.